Terms of Use

1. Who We Are and Scope

vvault is operated from Belgium by Tom Nsengiyumva (sole proprietor), company number BE 1022.549.155, registered office Zwartleertouwersstraat 40, 8000 Brugge, Belgium ("vvault", "we"). These Terms govern your use of the vvault web app, desktop app, iOS app, public pages, and related services.

You must be at least 16 years old (or the age of digital consent where you live) to use vvault.

2. Accounts

You are responsible for your credentials and for activity under your account. Keep your login secure and tell us promptly about any unauthorized use. One person or entity per account unless a team feature says otherwise.

3. Your Content and License to Us

You keep all rights to the music and content you upload. You must hold the rights to everything you upload, share, sell, or send through vvault, including samples and collaborations.

You grant vvault a worldwide, non-exclusive license to host, store, process, transmit, and display your content solely as needed to operate, secure, and improve the service (for example creating previews, waveforms, or serving your shared links). This license ends when the content is deleted, subject to backups and legal retention.

4. Acceptable Use

No unlawful conduct, infringement, spam, malware, scraping, automated abuse, circumventing plan limits or access controls, or behavior that harms the service or other users. We may throttle, limit, or disable features to protect the platform.

If you believe content on vvault infringes your rights, notify us at vvaultapp@gmail.com with enough detail to identify the content; we will review and may remove it and, for repeat infringers, terminate accounts.

5. Sharing and Access

You control visibility, tokenized links, expiry and usage limits, and custom domains. You are responsible for who receives access through links you create. We may remove content or revoke access to protect the service, users, rights holders, or to comply with law.

6. Email Campaigns

You are responsible for recipient consent and for complying with anti-spam and marketing laws that apply to your sends (including the GDPR and ePrivacy rules for EU recipients). Connected accounts such as Gmail remain subject to their provider's terms. We may throttle, limit, or disable sending to prevent abuse or protect deliverability.

7. Marketplace and Licenses

Sellers set pricing and license terms and are responsible for having the rights they license. Buyers must respect the license they purchase. vvault may generate license documents and grant downloads based on payment status.

vvault is a platform, not a party to the license between buyer and seller, except where applicable law requires otherwise. Payouts to sellers are handled through Stripe and may be subject to verification requirements.

8. Subscriptions, Billing, and Withdrawal

Paid plans renew automatically until cancelled. You can cancel at any time from Settings; cancelling stops the next renewal and you keep access until the end of the paid period. Prices are shown before you pay; we give advance notice of price changes affecting an active subscription.

Payments are processed by Stripe, or by Apple for iOS in-app purchases (Apple's own refund rules apply to those).

EU consumers: by starting a subscription you request immediate access to digital services and acknowledge that, once the service has been fully performed or consumed for the billed period, the statutory 14-day withdrawal right no longer applies to that period. This does not affect your right to cancel future renewals.

9. Availability and Warranty Disclaimer

vvault is provided "as is" and "as available" to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free service, and engagement analytics depend on recipient mail clients and networks, so figures can be approximate. Nothing in these Terms excludes liability that cannot be excluded under Belgian law, including our liability for fraud or gross negligence, or consumers' statutory rights.

10. Limitation of Liability

To the maximum extent permitted by law, vvault is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or business opportunities. Our aggregate liability is limited to the amounts you paid for the service in the 12 months before the event giving rise to the claim, except where mandatory law provides otherwise.

11. Termination

You can stop using vvault and delete your account at any time. We may suspend or terminate access for violations of these Terms or risk to the service or other users; where reasonable we will warn you first. Sections that by nature survive termination (content licenses already granted to buyers, liability limits, governing law) survive.

12. Changes to These Terms

We may update these Terms with reasonable advance notice for material changes (in-app or by email). Continued use after the effective date means you accept the revised Terms; if you do not agree, stop using the service and cancel any subscription before renewal.

13. Governing Law and Disputes

These Terms are governed by Belgian law. Disputes go to the competent courts of Belgium, except that consumers in the EU keep the protections and courts of their country of residence where the law grants them. We encourage you to contact us first; most issues are resolved directly.

14. Apple EULA

For iOS app usage, the Apple Standard Licensed Application End User License Agreement (EULA) may also apply where required:

Apple Standard EULA

15. Contact

For legal questions, contact us via the in-app Support page or email vvaultapp@gmail.com.